The support agent searches these knowledge tiers to answer customer questions. Docs are the source of truth, memory files capture real-world edge cases.
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Automation
Scheduled pipelines that run automatically. Toggle on/off and set the frequency. Replaces external cron jobs.
Schedule
Pipeline Steps
Frequency
Status
Last / Next Run
On/Off
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Manual Pipelines
Run data collection or indexing manually. Stage 1 pulls content into markdown files, Stage 2 embeds them into the search index.
1Collect DataPull content into markdown files
Official Docs
Memory Files
Custom Sources
Internal Docs
→
2Build Search IndexEmbed into LanceDB
Custom Knowledge Sources
Manually added URLs and text snippets. These are indexed as official docs and used by the support agent alongside sitemap content.
URLs & Snippets
Configuration
Edit the system prompt, product knowledge, and source contexts. Product Knowledge overrides KB search results for specific facts (plans, regions, pricing).
Chat Agent
System Prompt
Product Knowledge
Source Contexts
Official Docs
Memory Files
Custom Sources
DB Tools
Read-only database lookups. Each tool runs a fixed query — no arbitrary SQL. Input is validated server-side.